Initiate IT Chorley, Lancashire
When something breaks, you should know exactly who's picking up.
Most UK SMBs get IT support that treats them like a ticket number. Slow response, a different technician every call, generic advice. Initiate IT is one person, who knows your setup, picks up the phone, and is invested in where your business is heading.
Ryan Melling
Your direct line
When we faced a cyber attack, Initiate provided swift and expert support, helping us secure our systems and restore operations with minimal disruption.
Alan, Auxilium Recruitment
Recruitment · cyber attack recovery
Microsoft Partner Companies House 14330082 Chorley, Lancashire
- Avg first response
- <0 hr
- Avg client tenure
- 0+ yrs
- Founded
- 0
Trusted by businesses across the UK
- Salzgitter Mannesmann UK
- EMC
- RMG
- Raistricks
- AI Law
- Auxilium
- Gosling Consulting
- ICS, UK Industrial Control Systems
- FairVend
- HH
- Thirstlink
- 2020 Projects
The shape of the problem
Most small businesses get poor IT support.
Not because the providers are bad, but because the model's wrong. Ticket queues. A different person every call. Generic advice. Reactive fixes instead of strategic input. By the time they've understood your business, you've already moved on.
The fix isn't a bigger MSP, it's an IT partner small enough to actually know you, responsive enough to be useful, and honest enough to tell you what matters next. That's where IT stops being a recurring headache and starts being something the business leans on.
Why this shape works for you
Three things you get from Initiate IT that a typical MSP won't give you.
- 01
You call the same person every time.
No queues. No 'let me find someone who can help'. No re-explaining your setup on every call. Whoever picks up already knows your tenant, your network, the printer that always misbehaves on Tuesdays, and what you were working on last month.
- 02
You get IT that moves with the business.
Quarterly strategic reviews, a 12-month roadmap, and an honest read on what you actually need next. Technology that gets ahead of growth instead of catching up to it, because the person planning it has been in your business long enough to see where it is heading.
- 03
You get an honest scope, not a sales pitch.
No upsells, no padded retainers. The recommendation is what your business actually needs, sized to it. If a bigger MSP would suit you better, I'll say so on the first call and point you towards one I respect.
What happens if I'm not available
Your IT shouldn't depend on me being on the end of a phone.
Initiate IT is one person. The honest worry that comes with that is what happens if I'm sick, on holiday, or worse. The answer isn't a bigger team. It's a system that doesn't disappear when I do.
If I were ever genuinely unavailable for an extended period, the documentation is the handover. Not me.
-
A documentation portal, per client
Every client has a written record of their setup, vendors, credentials (vaulted), recovery plans, and the decisions behind them. Not in my head. On a system.
-
Meeting notes, accessible to you
Every strategy review and significant change is written down, dated, and shared. The relationship has a paper trail, not a personality.
-
Client-side access to your tools
Microsoft 365 admin, Atera, and your other vendor portals stay in your tenants. A successor inherits access, not a permission request.
With bigger MSPs you depend on a team. With me, you depend on a system.
What you get
Six services. One person who actually knows your setup.
Most clients sign for the headline service, managed IT, and add other pieces as the business grows. Some come for one-off project work or strategic consulting only. Either works.
Retainers typically £750–£1,500/month, scoped to the business. One-off projects fixed-fee.
-
Microsoft 365 & SharePoint
Find the right document in three clicks. Even the legacy ones.
-
IT Security
Sleep easier knowing the wire-transfer scam can't get through.
-
Hosted Desktop & Cloud
Work the same way from any laptop, anywhere. No slow VPN.
-
Hosted Telephony
Phones that work the same on your desk, on a train, or in Teams.
-
Project & Strategy
Fixed-fee delivery on the IT change you've been putting off.
Industries
Sectors I know well.
A handful of industries where I've done enough work to actually understand what matters, the software, the workflows, and the bits that break.
Other sectors welcome too. The list above is just where I've done enough to be useful from day one.
In their words
We weren't sure where to start when looking for a cloud solution, but Initiate's Hosted Desktop service stood out from the rest. Ryan and the team managed the entire project seamlessly, ensuring every detail was covered and tailored to our needs. Their expertise helped us transition smoothly, giving us a secure, high-performance remote working solution. We've retained their services for ongoing IT strategy and particularly value their proactive approach to recommendations and budgeting.
Alison, SG
// hosted desktop transition
Migrating our legacy Shared Drive to SharePoint seemed like an impossible task. Initiate broke down every step of the way and ensured minimal downtime for the business.
Sam, NTGS
// sharepoint migration
When we faced a cyber attack, Initiate provided swift and expert support, helping us secure our systems and restore operations with minimal disruption. They continue to provide reliable IT support, host our emails and websites, and ensure seamless file sharing with Micr…
Alan, Auxilium Recruitment
// cyber attack response and recovery
Reliable communication is essential for our business, and Initiate delivered exactly what we needed. They set up a fast, stable broadband connection and a cloud-hosted VoIP system that allows our team to stay connected, whether in the office or on the road. Call quality…
Pete, CMNW
// telephony and broadband
Ryan Melling // founder, est. 2018
About
The person who knows your IT today
is the person who knows it next year.
You won't be passed between technicians. You won't repeat your setup every time you ring. Even when a project pulls in specialist help, the relationship stays with me, so the context, the history, and the quiet decisions that shape your IT don't reset every six months. That's the shape of Initiate IT, and it's why I founded the firm in 2018.
Read more about how I workStart a conversation
Tired of IT that treats you like a ticket number?
Two ways to start. Book a 30-minute call (no prep, no sales pitch), or send a quick description of where your IT is at, and I'll reply within a day with a written take on whether it's something I can help with.
// or talk to me directly
0333 358 0114
hello@initiateit.co.uk